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To avoid any energy waste please never leave the apartment without turning off the electrical equipment, including the lights and air conditioning. 


Please keep in mind that loud noises should be avoided between 10pm and 9am.

If you want to use the external safe to store the key of your apartment, remember that the noise of the safe is quite high and you should have the code with you, to avoid missed attempts.


Please note that parties are not allowed 


Smoking is not allowed in any enclosed areas of the building, including your apartment.




The water that runs on the apartment taps is potable and can be safely  ingested.

On the countertop you will find a Nespresso coffee machine and our welcome kit that includes some coffee pods and something sweet. 

Instructions on how to use the coffee machine can be found on this link 


In the kitchen you can also find a kettle and a toaster. The kettle should be used only to ward water, please do not use other kind of liquid as it can be dangerous and damage the device. The same applies to the toaster, cheese, butter or jelly should only be applied to the bread after you take it from the toaster. 


The hob is induction and for that reason will only start after you place a pan or frying pan on top of it. After that you should use the touch panel, press the "start" button to initiate it, choose the heating spot where you placed the pan and regulate the temperature on the + and - buttons. 

All the pans and frying pans we provide were tested and are appropriate for induction, but if you are using a different pan make sure it's also appropriate. If the F sign shows up on the touch panel it means that the pan is not adequate. 

In case you turn on the hob on the power button and it doesn't start, it's possible that the equipment needs to be reseted. For that please go to the electric board of the apartment and turn down the button identified as the hob electric provider. Leave it down for about 1 minute and then turn it back on. The hob should now be working properly. 

Instructions on how to use the induction hob can be found on this link 


The TV works with the two remotes that are provided. The one that has the same brand as the TV should only be used to turn ON the tv or switch the volume. All our TVs work with a channel box from MEO company. To turn on the box, please use the remote identified with "MEO" at the bottom.

If when switching ON the box, the TV does not start automatically, please return to the first remote and select the "source" button on the top left corner, identified with an arrow, and choose HDMI1. 

Any additional services, selected by the guest, are charged to the final bill of the stay.


If you brought with you a chromecast or any other similar device, please don't forget to plug the HDMI cable back on the TV before your check-out. 

To access the WIFI, please select the network correspondent to your floor and enter the password cozylisbongraca.


The air conditioner can be used as an heater or a freshner. It will work with the white remote that you will find in the living area. To alternate between the two modes you should open the remote and press the MODE button. On the led panel a snowflake will represent cold and the sun will represent heat. The temperature is regulated with the + and - buttons. The Fan button will boost the mode functions. 

Instructions on how to use the AC at apartment 1A and 1B can be found on this link 

Instructions on how to use the AC at apartment 2A, 2B, 3 and 4 can be found on this link 

Please don't leave the equipment turned ON while you're out of the house. 


In the toilets you can check that we have left you a hairdryer, towels for each guest, shower gel, cream and soap. Please note that your towels can be changed at mid-stay, for stays longer than 3 nights, just ask us


When you got into the building, you probably have noticed a glass door at the first floor’s hallway. This door gives you access to the common garden of the building.

There is not a set timetable for the garden use, but we ask that you use it conscientiously and ensure your safety during periods of low light.

Please do not throw any garbage on the floor and specially do not leave trash on the tables, so that the next guest can also enjoy this space.

The pool, located on the last level of the garden, works daily between 07:00 to 20:00. The cleaning is done in the morning, so if one of our staff is taking care of it, please do not enter the pool and wait for it to be finished.

Even if it is a small pool, be aware that it is not supervised. The use by children should always be in the presence of an adult.

Cozy Lisbon is not responsible for the misuse of the pool and garden and we ask all our guests to be very careful.

Keep all these rules in mind, but do not forget to enjoy the sun and the birds singing, which is so characteristic of this space. And if you feel like it, taste one of our oranges, or lemons, it will be our pleasure!


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